Life as a Customer Success Manager

From the very beginning, I fell head over heels for Lime as a company, and what’s more, I could see lots of different roles that were right up my alley! By talking openly about my strengths, I received great support to find the job that suited me most, based on my capabilities and interests

While I was studying in Lund, I heard loads of exciting things about Lime, such as Lime’s highly motivated employees and wonderful corporate culture where great emphasis is placed on your personal development. Right after my studies, I initially focused on travelling, before I came back down to earth to start my career. A year after graduation, I had found my true home, at Lime. I was really keen to start before the trainee program began, and my boss amazingly had a project I could jump into right away. So, I got a great head start, for a couple of days a week, before the trainee program got underway.

I was searching all over for an amazing place to work, and at last, that’s just what I’ve found, as well as the best team in the world!

I spent the first few weeks in Lund as a trainee, together with all the other trainees. It was such a fun time, with trainees from different offices with various roles, and by the end, we had become a tight-knit bunch. We had training in everything related to CRM, the products, and the company. We also got awesome tips and tricks to use in our own roles.

After the weeks in Lund, which were filled with fun cases, group exercises, lectures, and presentations, we were all ready for our local offices. Now for the serious stuff! We were all given our own customers and projects based on our individual roles. It was both fun and inspiring, but of course at the same time, a little bit scary. So, it was lucky for us that our senior colleagues are so helpful and supportive!

One of the best things about working as a Customer Success Manager at Lime is that no two days are ever the same. I get to meet customers from all kinds of industries with a whole range of needs. You get lots of responsibility while at the same time you can always get help from your colleagues. We have a really open culture, where we give each other feedback and support.  At Lime, it’s down to you alone to set the limits on what you can do and accomplish. You get support in setting goals, but you have a great opportunity to influence the journey, with, of course, the occasional nudge in the right direction from your team!

Working as a Customer Success Manager at Lime has given me so much more than I could have imagined, so why not do what I did? Grab the opportunity and apply!